Return Policy & FAQs

+What is your return policy?

There are NO returns for:
• in-store purchases
• sale/discount code purchases
• clothing with tags removed
• clothing/jewelry that is not in the same condition it was originally shipped
• nose hoops
• earrings
• vintage turquoise jewelry

There are NO REFUNDS. Only store credit will be issued with a return. Shipping cost will not be refunded back to the customer.

Jewelry:

We do allow returns for store credit for jewelry that is sent back to Jay.Nicole providing that the jewelry is in the same condition as originally shipped.

Store credit will be allowed within 15 business days of the customer receiving the item.

We are not responsible for the normal wear and tear of jewelry after 30 days of the purchase date.

We do not accept returns or exchanges of earrings or nose hoops due to sanitary reasons.

Nor do we accept returns of any vintage turquoise pieces due to their one of a kind nature.

Clothing:

We do allow returns for store credit for clothing that is sent back to Jay.Nicole providing that the clothing is in the same condition as originally shipped with all tags attached. Excluding last chance and discount code orders.

Store credit will be allowed within 15 business days of the customer receiving the item.

**We reserve the right to not accept a returned item if we believe the item was worn or damaged by the customer.

Please email jaynicoledesigns.asst@gmail.com to make sure your order qualifies for a return & further instructions.

+How do I make a return?

Please email jaynicoledesigns.asst@gmail.com to make sure your order qualifies for a return.

We will respond to your request and send you a return shipping label via email.

Once your item is returned to us, we confirm all clothing tags are still attached and items are in their original condition. If they are, we will issue you a store credit gift card with the amount of your purchase with the shipping price deducted.

+Can I exchange clothing / jewelry?

Exchanges can only be made for jewelry and clothing items that are in their original condition with all tags still attached.

You can make an exchange for:
• a different size/color
• another item of the same value
• an item of a larger value and pay the difference

+Can I return sale items?

No, all sale items are final sale as stated on the top of the “Last Chance” page

+Can I return items bought with a discount code?

No, all items purchased with a discount code are final sale.

+Do you offer free return shipping?

For clothing orders shipped from within the US, a return label will be provided and a fee of $10.00 will be deducted from your store credit for the use of this label. For jewelry orders the fee is $5.00.

International return postage is the responsibility of the customer.

+How will I receive store credit?

Once we receive and confirm your return you will be emailed a store credit gift card for the amount of your purchase with the shipping deducted.

For your return to be confirmed you must email jaynicoledesigns.asst@gmail.com detailing your return and the item(s) must be mailed back in their original condition with all tags still attached.

+My package has been lost/stolen. What do I do?

We offer Route Package Protection to be purchased on every order. Route Package Protection covers lost, stolen, and damaged items that fit certain criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

Route Package Protection Policies

+How fast will my order ship?

Items will be shipped within 3-5 business days. An email will be sent with tracking information for every order.

+How do I contact Jay Nicole Designs for customer service?

Please email jaynicoledesigns.asst@gmail.com for any customer service inquiries.

+Can I use Instagram to receive customer service?

NO. Any questions or concerns should be sent to jaynicoledesigns.asst@gmail.com.

+What is your Covid-19 Shipping Policy?

Due to the current world pandemic Covid-19, please allow shipping times that can be delayed by 1-2 weeks for domestic, and 4-6 weeks (depending on the country restrictions could be longer) for international. You will receive tracking for your order once it has shipped, but we do not offer returns for any delayed or lost packages in transit.

+How do I track my order?

An email will be sent to the email provided in your order, confirming that the package has been sent and the tracking number (USPS or UPS) associated with the package.