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Jay Nicole Designs

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Earrings
Bracelets & Anklets
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Home
Clothing
Necklaces
Earrings
Bracelets & Anklets
Rings

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Jewelry Care

We at Jay Nicole Designs understand that every person is different and we each have unique skin-oils that may react differently to certain metals and materials. However, we are not responsible for your skin's reaction to our products. Our pieces are OK in water, but gold filled, sterling silver or white gold filled jewelry will dull naturally over time. We recommend taking any and all precautions to care for your pieces. This is why we have made the conscious decision to move away from gold plated jewelry as it does not sustain its value over time and we want you to love your pieces for as long as possible. Jay Nicole Designs makes a point to try to give you the best quality jewelry for the best price. We appreciate your understanding.

Return Policy

Return policy for Jewelry:

We do allow returns for store credit for jewelry that is sent back to Jay.Nicole providing that the jewelry is in the same condition as originally shipped. In the event of a return of a sale item, you will receive the sale price store credit only, not the original price point. No refunds.

Store credit will be allowed within 15 business days of the customer receiving the item.

We are not responsible for the normal wear and tear of jewelry after 30 days of the purchase date.

We do not accept returns of earrings due to sanitary reasons.

Return policy for Clothing:

Primarily, but not limited to, due to all clothing orders being custom, we do not offer returns, refunds or exchanges on any clothing.

Shipping Policy

Clothing orders can take up to 1-2 weeks to ship since each piece is custom made to order to fit each person's specifications.

Any reshipping fees for exchanges/store credit usage, incorrect addresses, etc. will be at the customer’s expense. Thank you for your understanding.

Covid-19 Shipping Policy

Due to the current world pandemic Covid-19, please allow shipping times that can be delayed by 1-2 weeks for domestic, and 4-6 weeks (depending on the country restrictions could be longer) for international. You will receive tracking for your order once it has shipped but we do not offer returns for any delayed or lost packages in transit.

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