Return Policy

 We do not allow returns for any in-store purchases.

Online Order Return Policy:

Please email jaynicoledesigns.asst@gmail.com to make sure your order qualifies for a return & further instructions.

Return policy for Jewelry:

We do allow returns for store credit for jewelry that is sent back to Jay.Nicole providing that the jewelry  is in the same condition as originally shipped. However, there are NO RETURNS for any sale/discount code items. No refunds.

Store credit will be allowed within 15 business days of the customer receiving the item.

We are not responsible for the normal wear and tear of jewelry after 30 days of the purchase date.

We do not accept returns or exchanges of earrings or nose hoops due to sanitary reasons. Nor do we accept returns of any vintage turquoise pieces due to their one of a kind nature.

Return policy for Clothing:

Custom clothing:

Primarily, but not limited to, due to all clothing orders being custom, we do not offer returns, refunds or exchanges on any clothing. This applies to the scarf top, the pants, the shorts, the kimono, the tank, & the tank dress.

All other clothing:

We do allow returns for store credit for clothing that is sent back to Jay.Nicole providing that the clothing is in the same condition as originally shipped. Excluding last chance and discount code orders.

Store credit will be allowed within 15 business days of the customer receiving the item.